Knowle House Surgery
Tel: 705090 (Lines are open from 8.00 am 6.00 pm Monday to Friday)
(Lines are open from 8.00 am 12.30 pm and 1.30 pm 5.30 pm Monday to Friday)
A small number of clinic times are available by appointment only between 6.30 pm and 8.30 pm . If these appointments are more convenient for you, please ask at reception. Please be aware that no telephone service will operate during these hours.
Consultations with doctors are by appointment only. We request that you always try to book with your registered doctor in order to build a strong therapeutic relationship. Since Monday 13 May 2004 patients are able to book an appointment with their doctor up to one month in advance.
In order to provide appointments to those who need them on the same day, there will be a duty doctor each day. The duty doctor will not be pre-booked and can provide same day assistance.
As each doctor will take their turn as duty doctor, we will not be able to guarantee which GP you will see if you make a request for same day assistance. Please also bear in mind that the duty doctor on some days will be a locum doctor.
We also recognise the difficulty of ringing for an appointment first thing in the morning. We have changed the system so the patients may now book up to one month in advance. This will mean that calls can now be staggered throughout the day. However, we request that all calls for same day appointments and home visits are made as early on the day as possible.
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language Interpreter.
This applies to patients and their carers who have information and or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients who have such information and or communication needs where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing or visual loss and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone you care for, please complete the Accessible Information Standard patient form and return to the practice.
Accessible Information Standard patient form