Coronavirus Information

24th Apr

Coronavirus updates

Clinical Trial

This is a message from Dr Garstang at Knowle House Surgery. 

A clinical trial exploring treatment for the COVID-19 virus is taking place.

If you experience a new or worsening continuous cough and/or a high temperature and have had it for less than 14 days and are not starting to feel better, please click here to find out more. 

Please call the Trial Team if you have any questions or do not have access to online systems: 0800 138 0880

If you are currently taking part in a clinical trial please contact your existing study team before registering for this project.



Unfortunately the surgery does not have access to the list of HIGH risk patients kept by NHS England or a copy of the letters they are sending to the patients that meet the criteria of the High risk group.  Please view the HIGH risk group.

In the meantime please follow government advice and Stay at home

Only go outside for food, health reasons or work (but only if you cannot work from home) If you go out, stay 2 metres (6ft) away from other people at all times Wash your hands as soon as you get home

Do not meet others, even friends or family.

You can spread the virus even if you don t have symptoms.

Due to the current situation with the coronavirus in the UK we would like to lower the risk to the patients, staff and clinicians. Therefore the doctors have requested that you ONLY come to the surgery if you have an appointment booked. If you need to order a prescription (pleasae only order you medicaiton if it is due) then text the word 'REPEAT' to 66777 where a member of the team will call you back. 

If you have any other requests for sick notes, private letters etc then please do through our e-consult service which you will find on our website Our highest priority is keeping all our patients well through this time.

Unfortunately we do not have the capacity to inform patients of their risk levels or issue letters/sick notes with the current scale of the outbreak and daily changing advice and we ask that all patients and employers consult the government guidance Coronavirus Information

Fit Note Guidance

From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of a patients inability to attend. 

Support for families at risk

Plymouth support hub - 01752 668000

Thank you for your patience