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Your Information

Freedom of Information

confidentialityThis practice operates in compliance with the Data Protection Act 1998 and the Freedom of Information Act 2000. If you require further information about our compliance with these Acts, then please contact the practice manager in writing.

Sharing your NHS Data

The data base and software used to store your GP health record is called SystmOne and is a very secure national system used by more than 2000 GP practices and 4800 NHS Organisations, including our local community health team at Livewell.

Through SystmOne we are able to share information with other healthcare professionals involved in your care, for example the local Community Nurses who may look after you when you leave hospital or become terminally ill or housebound.

You are able to choose whether or not to share information with other healthcare teams who use SystmOne and whether they can share information with us here at the practice.

Sharing OUT controls whether information recorded at our GP practice can be shared with other NHS health care providers.

Sharing IN determines whether or not our GP practice can view information in your record that has been entered by another NHS service who are providing care for you or who may provide care for you in the future (that you have consented can share out).

Please ask for a Data Sharing form at Reception or to speak to a member of the practice team.


It is a requirement for all staff to keep your medical information confidential. Your information is only shared with other staff members who are directly involved with your care. Please be aware that we are unable to release medical information to your spouse, partner, or if your child is 16 years and over, such as laboratory results without your express permission in writing. If you are happy to have your information shared with another person, you may write to the practice manager giving your signed consent for this to happen. We will then annotate your medical record with this information. Please note, we are unable to release selective information due to lack of resources, so please be aware that if you give your written consent this will apply to all of your medical records until you repeal your consent once again in writing.

The Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

If you or someone you care for has a disability or sensory loss which results in special communication needs or requirements please let us know. You can inform a member of our reception team, your doctor or nurse or you can complete an Accessible Information Standard Patient Form which can be found in our waiting rooms and on our website.

Please follow the link to view our complete policy:

Accessible Information Standard Practice Policy

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