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Practice Management

Mr Craig Smith-Avery

Mr Craig Smith-Avery is the Practice Manager (Partner) and he is responsible for the administration of the practice. He would be happy to hear your views and suggestions about the service provided by the practice.

Mrs Claire Martin (f)

Mrs Claire Martin is the Practice Operations Manager.  She is your first point of contact if you would like to give feedback about the practice or if you feel you would like to make a complaint.

Mrs Gillian Hall (f)

Research Manager

Knowle House Surgery is proud to be involved in clinical research studies within primary care, and to be able to offer our patients the opportunity to participate in these clinical trials which can be used to test and prove the effectiveness of new treatments and drugs.


The staff behind the reception desk will assist you in making emergency and routine appointments to see your doctor, undertake repeat prescriptions, answer numerous and varied questions and offer help and assistance at all times. It is a legal requirement that confidentiality of patients records is maintained at the highest level, by all staff. We respectfully request that you treat all staff with the same courtesy with which you would expect to be treated yourself. Any patient being abusive or aggressive to staff in any way will be removed from the practice register without hesitation in line with the NHS Zero Tolerance Policy.
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