Prescriptions

Ordering repeat prescriptions

The Prescription Hub will deal with the majority of medication requests, and is run by a multi-talented team.

To order your prescription, or for any other enquires you can e-mail The Hub at d-icb.drakeprescriptionhub@nhs.net .

Our prescription hub is no longer based at Tamerton Surgery, therefore please do not post any prescription requests through Tamerton’s letter box as they will not be dealt with. Please email your request to the above email address or hand them in at Knowle House Surgery.

All prescription requests need to be in writing. However if you do face additional challenges that we are aware of, you can call The Hub on 01752 705090 and select Option 2 between 10.00am – 2.00pm, Monday to Friday. Alternativley you can contact the prescription hub directly on 01752 393780.

Timeframes

Please allow 7 working days for prescription requests to be processed and an additional 48 hours for the pharmacy to download and dispense your medication. Our prescription team are working hard to keep up with demand and appreciate your patience.

System Online

You can order repeat prescriptions online through System Online. Speak to one of our Operational Administrators at Knowle House to sign up. If you are already registered with System One, you can download the app or log in here.

NHS APP

You can order repeat prescriptions online through the NHS App. Follow the link below to sign up. How to order a repeat prescription – NHS (www.nhs.uk)

How do I change my nominated pharmacy?

If you have access to use online services such as the NHS App, you can change your nominated pharmacy by selecting “change my nominated pharmacy”. Please see link to access the NHS App. NHS App and your NHS account – NHS (www.nhs.uk)

Alternatively, you can e-mail your request to d-icb.drakeprescriptionhub@nhs.net or call the surgery on 01752 705090 and select option 2 between the hours of 10am – 2pm.

Please note that any patients who are in receipt of a controlled drug will not be able to have these issued early.