The Prescription Hub


The Prescription Hub will deal with the majority of medication requests, and is run by a multi-talented team. 

To order your prescription, or for any other enquires you can e-mail The Hub at 

We do require all prescription requests to be in writining, however if you do face additional challenges that we are aware of, you can call The Hub on 01752 705 090 and selecting Option 2 between 10.00am - 2.00pm, Monday to Friday. Alternativley you can contact the prescription hub directly on 01752 973555.

System Online

You can order repeat prescriptions online through System Online. Speak to one of our Operational Admins at Knowle House to sign up. If you are already registered with System One, you can download the app or log in here


You can order repeat prescriptions online through the NHS App. Follow the link below to sign up. Get help downloading the app – NHS COVID-19 app support - NHS.UK (


Prescriptions take 72 hours for The Prescription Hub to process, and can tak upto 48 hours for the pharmacy to recieve and action. Our Prescriptions team are working hard to keep up with the demand, and we ask that you treat them with respect.

 If you have a medication query you can submit a an enquiry through the Klink system by following the link 24/7 Contact ( (Please note you can not order medication through the Kliinik system)

Abusive or aggressive behaviour towards our staff will not be tolerated. 



Medication Reviews

Patients on long-term medication need a regular check up.

We will contact you via e-mail or text message if you are due a medication review. You will then need to complete a Klinik consultation, which will be assessed and passed to The Prescription Hub.

You can access the Medication Review 24/7 Contact ( 



Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.